Tuesday, 3 September 2019

Teacher Grievance Redressal Management System - Grievances shall be applied only through ONLINE. Rc.No.13, Dated: - 02-09-2019



PROCEEDINGS OF THE COMMISSIONER OF SCHOOL EDUCATION 
ANDHRA PRADESH ::AMARAVATI
Present :: K Sandhya Rani, IPoS., 

Rc.No.13/39/2019-EST 3-CSE    Dated: - 02-09-2019







Sub:- School Edn Dept., - Estt.III - User Manual for Teacher Grievance
Redressal Management System - Grievances shall be applied only through ONLINE - Certain instructions/ Orders·Issued -Reg.

Read:
1. USER MANUAL for GRIVANCE REDRESSAL MANAGEMENT SYSTEM{GRMS)

      The Department of School Education developed Grievance Redressal Management System  (GRMS). The same is accessible from the portal of www.cseap.gov.in Teachers  and  School Education staff may submit their grievances using their Treasury ID on the said portal through onllne application. Grievances relating to promotions, Post Transfers issues, suspensions, Leave sanctions. APMS related issues/,delay in grant of NOC, delay in processing Medical Reimbursement requests, etc. may be submitted through this online system for processing at various levels, speedy redressal and tracking of the respective grievances.
     The related User Manual for Grievance Redressal Management System. is enclosed for the information of all concerned.The Regional Joint Directors and District Educational Officers in the State are hereby requestedlo go through the User Manual of Grievance Redressal Management System and ensure  wide   publicity  of  the  same  among  all  concerned. All  are lo  be instructed to follow the procedure/ instructions embedded init. They are also requested to communicate the same widely and ensure that all the GRIEVANCES relevant lo the Department are accepted/  processed/ redressed in a timebound manner at various levels under their jurisdiction through this ONLINE MODE.

Encl:-As above.


SANDHYA RANI KANNEGANTI
Commissioner of School Education






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